Natural Language Processing is a type of artificial intelligence that allows computers to break down and process human language. Investopedia requires writers to use primary sources to support their work. These include white papers, government…
Read MoreMany consumers expect organizations to be available 24/7 and believe an organization’s CX is as important as its product or service quality. Furthermore, buyers are more informed about the variety of products and services available…
Read MoreThis is one of the most frustrating experiences for customers to go through. If many of your customer service inquiries are transactional (ie. What’s my balance? When will my order be delivered?), chatbots can be…
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